This week  we celebrate Patient Experience Week, which gives us the opportunity to consider how closely connected the employee and patient experience are to each other. Patient Experience is defined as the sum of all interaction that influence patient perceptions across the continuum of care. Therefore, the patient should always be at the center of every […]

Compliments and notes of appreciation from patients aren’t hard to come by at Michigan Medicine. Grateful patients often want to share their stories of how doctors saved their lives, how nurses cared for them when they were sick, or how a therapist or social worker took the time to listen to them during moments of […]