As we know, the best laid plans often go awry. And certainly, when we thoughtfully planned the organization-wide launch of our High Reliability Organization (HRO) back in 2019, we could not have foreseen how quickly and completely COVID-19 would become a 24×7 distraction. Unfortunately, we had to postpone in-person universal skills and leadership courses, and redefine […]

Over the last several weeks, I have watched faculty and staff across our organization collaborate and innovate to care for our patients during this crisis. I can never say it enough – I am incredibly proud of how well everyone has come together to fight this deadly COVID-19 disease.  I am also extremely grateful for […]